Service Facilitation

Overview of Service Facilitation at Sondercove Wellness

At Sondercove Wellness, Service Facilitation is more than coordination—it is a relationship-centered experience grounded in autonomy, cultural humility, and the belief that every person deserves to lead their own recovery. Our approach recognizes that navigating systems can be overwhelming, especially for individuals facing systemic barriers, complex life stressors, and cultures or identities that have historically been misunderstood or overlooked by traditional service models.

Service Facilitation is the anchor of CCS work. We accompany individuals in building a support network that honors their lived experiences, cultural values, and goals, ensuring that their voice remains centered in every decision made about their care.

How Services Are Typically Provided

Service Facilitation is offered in-person, in the community, virtually, or in any location that feels safe, familiar, and accessible for the individual. Providers may meet in homes, schools, cafés, community centers, or other neutral spaces depending on personal preference and comfort.

Our team includes professionals with backgrounds in peer support, youth and family systems, mental health, substance use recovery, and culturally relevant care. Many providers also carry lived experience that informs their approach, making our services deeply empathetic, transparent, and grounded in real-world understanding.

We adapt Service Facilitation to match each person’s pace, ensuring they never feel rushed, dismissed, or talked over. At every step, the individual leads—and we accompany them.

What Services Typically Entail

  • Supporting individuals in identifying what wellness looks like for them, including cultural, emotional, physical, and environmental needs

  • Developing person-centered Recovery Plans and ensuring goals reflect the individual's voice—not system preferences

  • Coordinating Recovery Team meetings, preparing individuals for those conversations, and ensuring their values and priorities remain central

  • Engaging with providers, schools, medical teams, and community supports to maintain alignment with the participant’s goals

  • Monitoring the quality and cultural relevance of services to ensure experiences remain trauma-informed, choice-driven, and affirming

  • Navigating CCS requirements such as updates, reviews, assessments, and eligibility processes

  • Supporting individuals in understanding their rights, options, and pathways across systems (education, housing, healthcare, legal, youth services, etc.)

  • Facilitating communication when barriers arise, including moments where cultural humility, boundaries, or expectations need to be reinforced

  • Collaborating with individuals to create or update meaningful safety and crisis strategies that align with their definitions of safety and wellbeing

  • Keeping documentation strengths-based, respectful, and reflective of the person's story and progress

Our work centers dignity and empowerment. We do not impose timelines or dictate decisions—our role is to accompany individuals as they define their own direction, honoring both lived experience and personal truth.

Specialized Staff Expertise

Our Service Facilitators bring diverse experience across mental health, substance use recovery, family systems, education, crisis response, housing navigation, and youth programming. Their backgrounds reflect both professional training and lived experience, allowing them to hold space that is compassionate, culturally grounded, and responsive to each person’s worldview.

Many of our providers also specialize in:

  • Navigating school-based supports such as IEPs, 504 plans, or behavioral intervention processes

  • Supporting youth, adults, and families impacted by trauma, racial inequities, substance use, or intergenerational stress

  • Collaborating with multidisciplinary teams while preserving the individual's autonomy and voice

  • Understanding how systemic bias, racial inequity, stigma, and institutional barriers influence access and engagement

Service Facilitators at Sondercove Wellness prioritize connection, cultural humility, and advocacy. They create an environment where individuals can name their needs openly and be met with empathy, curiosity, and respect.